Eskaton’s Culture Leads to “Golden Survey”

Sarah Maren PhotographersSacramento, CAEskaton Care Center Greenhaven receives perfect score on recent California Department of Public Health (CDPH) survey at its 148 bed community. The survey process reports deficiencies that health surveyors find at nursing homes. “Greenhaven is one of 3% of skilled nursing facilities in California to receive zero deficiencies, also known as a ‘Golden Survey’,” says Betsy Donovan, Chief Operating Officer of Eskaton. The statewide average in 2013 was 9.1 deficiencies per survey.

The specific qualities of an Eskaton community that lead to no deficiencies are “excellent staff training, attention to detail and quality of life, and treating the individual not the illness,” says Donovan. “It takes intensive staff training to get these results.”

Greenhaven’s Executive Director Heather Craig says, “A big contribution is the longevity of the team and how they are always looking to make things better.” Craig has been in the industry for over 21 years and the executive director at Greenhaven for ten years. This is her third zero deficiency survey in her career. “The team work approach allows the entire building to work together,” says Craig. “Staff longevity means seasoned staff can mentor new comers and create a very tight and consistent culture,” continues Donovan.

Surveys are performed at nursing homes every 6-15 months by CDPH. The deficiencies found can range from kitchen sanitation to more serious problems that require a civil penalty citation. If a deficiency is received, a nursing home must submit a written plan of correction. Some details from the CDPH survey are reported to the Centers for Medicare & Medicaid Services (CMS) for use in its Five Star rating on medicare.gov. CMS uses the Five Star rating as a baseline consistent across the US while CDPH focuses on what specifically needs to happen in nursing homes for licensing in California. “The Five Star rating puts all skilled nursing facilities on the same scale,” explains Donovan. “However, the Five Star rating alone doesn’t tell the entire story.” Greenhaven currently is listed with five stars on the medicare.gov website.

Questions? Contact Lola Rain, director of social media for Eskaton: Lola.Rain@eskaton.org

 

 

 

New Directors to Build Unique In-home Care Model for Live Well at Home by Eskaton

Sacramento, CA – Live Well at Home by Eskaton welcomes Tom and Jennifer Bollum as executive directors. The husband-wife duo has a track record of building successful businesses in the Sacramento area.

IMG_1241“One of the most asked for referrals from our 24/7 information line is for in-home care,” said Sheri Peifer, Senior VP, Chief Strategy Officer for Eskaton. “The new Live Well at Home model planned for launch January 2015 will accelerate Eskaton’s ability to provide seamless, coordinated care and support,” said Peifer.

“No other home care agency brings the depth of senior care options that Eskaton does,” said Tom Bollum. “No other local home care agency provides care management and in-home care,” added Jennifer Bollum.

Starting in 2015, Live Well at Home will add the following home care options as part of its membership services:

  • bathing and dressing assistance
  • companionship/socialization
  • exercise
  • grocery shopping
  • laundry
  • light housekeeping
  • assistance with appointments
  • medication reminders
  • meal planning and preparation
  • oral and personal hygiene
  • respite care for family caregivers
  • transportation
  • rehabilitation assistance
  • dementia and Alzheimer’s care

With the growth of the senior population, in-home care options can be confusing. Eskaton’s goal is to make the process simple and educate older adults about their options. It is very important to understand the difference between in-home care, also known as private duty non-medical care, versus home health which is often reimbursable by medical insurance.

The goal of private duty home care is to provide the support an older adult needs to remain independent as long as possible in their own home.  “We will also provide patient navigators to assist people who are admitted to skilled nursing care and help them transition back to their homes,” continued Jennifer. “This helps reduce re-admissions and improves rehabilitation as well as take the worry and anxiety out of ‘what happens when I go home?’”

To learn more about Eskaton visit www.eskaton.org

 

Eskaton transforms aging experience, hires social media director

Sacramento, CA – Eskaton, committed to innovation in a growing industry of services geared towards older adults, hired Director of Social Media Lola Rain to tackle the shift in consumer demands. “We need to differentiate our services to the public where they interact every day, and today media is being consumed in a totally different way,” said Todd Murch, president and CEO of Eskaton. “We want to educate the children of older adults about ways they can help turn the aging experience into a positive and enjoyable one for their parents. Reaching out into the social networks is the place to do this.”

Lola Rain brings 15 years communications expertise to Eskaton. In 2008, she pioneered testing the power of Facebook proving the platform was essential to developing trust between professionals and their networks while building brand and top of mind awareness. “Word-of-mouth continues to be the number one influencer,” said Rain. “The new generation of media outlets provides many venues to teach the consumer about health, nutrition, safety, and more.”

The emphasis on social media as a way to communicate embraces societal changes and the needs of the aging population. Eskaton’s adoption of technology has already resulted in over 500 seniors learning to use video chat to talk with loved ones face to face.  Hundreds more enjoy the added benefit of smart sensor technology as a safety net that adds peace of mind to their day to day lives. The launch of a new family and community portal is the next planned step in decreasing isolation and increasing socialization for the aging. “We are excited about what the future brings, and we will continue to change our delivery of services as the wants and needs of the aging change,” said Murch.

About Eskaton

Eskaton is a Northern California-based, nonprofit organization with over 45 years of experience. Our dedicated team members provide services and support for nearly 14,000 individuals who live in our communities or participate in our comprehensive Home Support Network.

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Eskaton Collaborates with Sun City Residents to Encourage Aging in Place

Resource Connectors


by Lisa Smith-Youngs, Program Coordinator – Live Well at Home

“Aging in place” has become one of the most prominent trends to emerge since the baby-boom generation began the migration into retirement. Eskaton, one of Northern California’s preeminent senior residential and services providers has begun a visionary collaboration with residents in Sun City Lincoln Hills to prove out how their partnership will contribute to success in navigating later life transitions.

A group of forward-thinking residents in Sun City Lincoln Hills reached out to local experts to determine the best way to meet the information and service needs of their residents in addition to older adults living in the vicinity. After many months of planning, research and discussion, Resource Connectors was born.

Resource Connectors is a collaborative effort of The Lincoln Hills Foundation, Live Well at Home by Eskaton, Right at Home Senior Care and Sutter Medical. As residents encounter health problems and issues that challenge their continued independence, Resource Coordinators are available FREE by phone to provide immediate connections to community resources and screened service providers.

In addition to their 24/7 information support, Resource Connectors provides free Home Safety Assessments and fee-for-service professional care management as well as in-home care services.  Lincoln Hills residents may request an in-home visit with a Resource Coordinator in to discuss their individual concerns. While there, the Resource Connectors staff will evaluate the household and offer advice or suggestions particular to meeting individual safety concerns of the resident.

The project is just one of several current pilots initiated by Eskaton to expand the options which support independence and quality of living for older adults. For more information on the project, contact Sheri Peifer, Chief Strategy Officer at 866-ESKATON.

Covenant Village of Turlock Expands Sales Team

Blanche Le Flore

Blanche Le Flore

Health Care Sales/Outreach Coordinator and Sales Representative Join Covenant Village

Covenant Village of Turlock, a faith-based, not-for-profit continuing care retirement community operated by Covenant Retirement Communities recently appointed Blanche Le Flore health care sales and outreach coordinator and Barbara Arrington sales representative.

As health care sales and outreach coordinator, Blanche Le Flore is Covenant Village of Turlock’s liaison with the medical and professional communities as well as the general public.

Barbara Arrington

Barbara Arrington

Sales Representative Barbara Arrington supports the community’s sales and marketing initiatives by recruiting prospective residents, overseeing community tours, and guiding residents through the sales process.

Read the full press release and visit www.covenantvillageofturlock.org to learn more about Covenant Village.

Pilgrim Place Health Services Center Continues to Refine Person-Centered Care

(Press release courtesy of Tim Sunderland)

Claremont, Calif. – Three staff members from Pilgrim Place are now certified as Master Trainers in the Best FriendsTM approach for caring for Alzheimer’s and dementia patients.

Best Friends -- Andrea, Sue, Sharon

Sue Fairley, Sharon Berry and Andrea Smith recently completed a course of study with the Best Friends Institute in Baltimore, MD.

The Best Friends™ Approach is a person-centered, compassionate care philosophy grounded in the understanding that relationships are supremely important to dementia care and that they require the essential elements of friendship: respect, empathy, support, trust, and humor. With Best Friends™, the focus is on the individual — the person’s rights, history, and relationships with all care partners.

Read about the core components of the Best Friends™ philosophy and learn more about Pilgrim Place in the original press release.

 

The Samarkand Appoints Two Directors

New Facilities Management and Dining Services Directors Join Samarkand Leadership

The SamarkandSANTA BARBARA, Calif. — The Samarkand, a faith-based, not-for-profit continuing care retirement community operated by Covenant Retirement Communities, appointed John Campbell facilities management director and William Henderson dining services director. Campbell will report to Samarkand Executive Director Ruth Grande, as will Henderson, who is employed by The Samarkand’s dining services provider Sodexo.

As facilities management director, Campbell oversees maintenance and grounds care, housekeeping, laundry, capital projects, refurbishing, security and fleet vehicles and safety programs at the 16-acre senior living community. He also assists in strategic planning and oversees the community’s compliance with local, state and federal statutes.

Henderson oversees all food and beverage operations at the senior living community, including casual and formal dining settings in the residential community and dining operations in assisted living, memory support
and health care. He also manages the community’s catering.

Campbell has more than 30 years of management experience. He comes to The Samarkand from its sister community Covenant Village of Colorado, Westminster, Colorado, where he was assistant director of facilities
management for seven years.

Campbell earned a Bachelor of Arts degree in religion with a focus in psychology from Nebraska Wesleyan University, Lincoln, Neb. He lives in Santa Barbara, California. Before joining The Samarkand, Henderson was executive chef for Alpha Phi sorority at the University of California, Santa Barbara. Prior to that, he worked at a retirement community in Montecito, California for almost 30
years. He started as a chef and was promoted to dining room manager and then food services director.

Learn more about The Samarkand.